Privacy Policy

At Flappy Casino, we value the trust and loyalty of our players. We are committed to ensuring that your personal information is protected and handled with the utmost care and respect. Our Privacy Policy outlines how we collect, use, and safeguard your data. We encourage you to carefully review this policy to make informed decisions as you interact with our casino.

Data Processing

This Privacy Policy explains how we process your personal data in compliance with gambling regulations. Processing personal data is necessary for facilitating your participation in games and delivering the services we offer.

Flappy Casino is operated by Dama N.V., a company registered in Curaçao, and its fully owned subsidiary, Friolion Limited, based in Cyprus. Dama N.V. holds a license issued by Antillephone N.V.

By using our services, you agree to this Privacy Policy. Please note that we may update this policy occasionally, so we recommend reviewing it regularly. Your continued use of our services implies acceptance of any changes.

Collection of Information

We collect a variety of personal information through our website, which includes:

1. Registration and Communication Data: Information you provide when registering or communicating with us, such as your name, contact details, and identification documents.
2. Interaction Data: Records of your communication with us through various channels like email, chat, and support tickets.
3. Transaction and Usage Data: Data related to your bets, transactions, and website usage.
4. Identity Verification and Compliance Documents: Documents required for verification and compliance with legal regulations.

Usage of Information

The information we collect is used for the following purposes:

1. Processing Transactions and Bets: To handle your transactions and manage your bets efficiently.
2. Providing Services and Support: To offer the services you request and assist you with any queries or issues.
3. Conducting Verification and Compliance Checks: To verify your identity and meet legal obligations.
4. Sending Promotional Materials: With your consent, to provide you with information about our offers and promotions.
5. Ensuring Legal Compliance: To comply with anti-money laundering regulations and other legal obligations.
6. Preventing Fraud and Illegal Activities: To monitor activity and prevent fraudulent behavior.
7. Market Research and Data Analysis: To gather insights and analyze data to improve our services.

Marketing Communications

With your consent, we may use your personal information to send you promotional messages about our products and services. You can opt-out of receiving these communications at any time through your account settings or by contacting our support team.

Disclosure of Information

We do not sell or rent your personal data. However, we may share it under the following circumstances:

1. Within Our Group: For operational purposes and to ensure the provision of services.
2. With Trusted Business Partners: To assist in processing transactions and delivering services.
3. With Third-Party Service Providers: For necessary data processing or compliance with legal obligations.

Any third-party providers with access to your data are required to adhere to strict confidentiality agreements.

Data Security and Retention

We take data security seriously and apply robust measures to protect your personal information. We comply with legal standards for data protection, and your data is retained for the period required by law, which includes a minimum of five years after account closure to comply with anti-money laundering regulations.

Cookies and Tracking

Flappy Casino uses cookies and similar technologies to enhance site functionality, analyze usage, and support our marketing efforts. You can manage cookies through your browser settings, but limiting them may affect your user experience on our website.

Your Rights and Contact Information

You have the right to request access to or updates of your personal information, correct inaccuracies, or object to the use of your data for marketing purposes. Our Data Protection Officer (DPO) is available for any concerns or questions and can be contacted via email. Under GDPR, you may also file complaints with the relevant supervisory authorities.

This Privacy Policy reflects our commitment to safeguarding your privacy and providing a secure, compliant gaming environment. For any inquiries or requests related to your personal data, please don’t hesitate to contact us.